Institute of Landscape Design
Our UK customer services phone number is 01934 713 563. Our toll-free US number is 1-866 895 9823.
We are staffed during normal working hours. If we're short staffed, we will use an answerphone, and we will respond to your message within 24 hours, Monday to Friday.
Calls are charged at normal rates. We don't use premium lines.
The right to cancel the contract and how to exercise this right
You can return your course within 30 days, and we will refund your money within 30 days of cancellation, irrespective as to whether the goods have actually been returned at that stage.
Which? Online customers may post comments about their experience of using our service on Which ? Online forum discussions.
The terms of this contact do not affect your statutory rights.
We will not email you without your prior consent. We do not carry out unsolicited emailings. All mailings contain an 'unsubscribe' message which will automatically remove you from our mailing list.
Our advertising aims to meet the standards of the British Codes of Advertising and Sales Promotion It also aims to be legal, decent, honest and truthful. We will also comply with the rulings of the ASA which you can see at www.asa.org.uk
We also aim to clearly identify any advertising on our site from other people or organizations.
Returns, Refunds and Guarantees
We undertake to refund your money if you return the course within 30 days, irrespective as to whether the goods have actually been returned at that stage.
We will also refund the cost of the course if, 90 days after successfully completing the course, you have sought and failed to find work as a freelance landscape designer. Documentary evidence of promotional activity must be provided to support your claim.
This is in addition to your statutory rights.
Unless the course is faulty, or not what you ordered, you will have to pay the cost of posting the course to us.
Before the contract, we specify on the website the price you will pay.
After the contract, we confirm the order by post, immediately after the order is placed. The confirmation includes our name, and your tutor's name and address.
We give you the right to cancel the contract within 30 days without reason.
The 30 days start when you receive the goods.
If you cancel, we will return your money within 30 days of the cancellation. You will have to pay the cost of returning the goods.
We will deliver the goods within 30 days, unless you have agreed to a longer time. If we cannot deliver the goods within this time we will tell you immediately and agree on another time for delivery. If we cannot agree on another time, we will offer you a refund.
We will give you a receipt if requested.
Mistakes, complaints, and disputes
1. Consumer Law
We aim to meet our obligations under the consumer protection laws currently in force.
2. Faulty Goods
If the course turns out to be faulty or is different from what you ordered, we will offer you a full refund. We will give the refund as soon as possible and at the latest, within 30 days of agreeing to give the refund, irrespective of whether you have returned the goods at that stage. We will also reimburse your postage costs.
3. Mistakes in bills, receipts or payments
We will correct any mistakes in bills, receipts or payments as soon as possible, and at the latest within 30 days of agreeing to do so.
We will acknowledge any complaint within five working days
We will advise you how long it will take to resolve the complaint
We will keep you informed throughout the process.
We do not belong to any dispute solving scheme.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes: your name, address, phone number, email address and credit/debit card details. However, we will never see your credit card details which are passed directly to our bank.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We use technology to track the patterns of behaviour of visitors to our site. This includes the use of a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. But for our secure online ordering technology to work, your computer must accept cookies.
If you have any questions or comments about privacy, you should email Kit@inst.org
3. Security policy
Our web site is secure so that the content, consumers' personal information and transactions remain confidential and cannot be interfered with
We require any subcontractors or third parties involved in the transaction to follow these principles and maintain a similar level of security
On our web site
We will provide information about the type and level of security being used on your site and identify a person responsible for the security of our site, this person being Kit Sadgrove. He will:
PART 2: What we do not do
1. Unsolicited commercial email
We do not send untargeted mass-marketing emails to people we've never had any contact with before. All promotional emails contain an 'unsubscribe' link which will automatically remove you from our mailing list.
Any communications aimed at children will be appropriate to their age and will not exploit their credulity, lack of experience or sense of loyalty.
We will not accept an order from someone we know or suspect to be a child without the consent of the child's parent or carer.
If the child is under 12, we will not collect any personal information without the consent of their parent or carer. If the child is over 12, we will only collect information necessary to send them appropriate communications as long as the child understands what is involved.
We will not disclose information collected from children to anyone else without the consent of their parent or guardian.
We will not ask the child for personal information about other people. We will not entice the child to give personal information by offering them a reward or a prize.
If you would like to comment or query any of this, please email us by clicking here.