Syllabus

The course contains the 15 modules shown below.

1. Become a management consultant

Why become a management consultant?
Are you qualified?
Pitfalls and opportunities of self-employment

2. Running a management consulting business – Part 1

An introduction to management consulting
What to consider when establishing your office or workspace

3. Running a management consulting business – Part 2

How to use questionnaires to work with clients
How can you be an advisor, project manager, coach and trainer?
How to help a start up business
How to help a business that is ‘in trouble’
How to help a business that needs to expand

4. Helping clients decide on business strategy

Setting up clear goals
Understanding the current business climate
Making a business/financial plan
Cash flow management
Varying needs of different individuals

5. Improving a client's customer service

The importance of a customer
The cycle of service
Sales versus customer service
Using the cycle of service to boost business
Troubleshooting

6. Increasing a client's sales

Defining ‘sales’
A look at some situations
Topics for expansion

7. Improving a client's market

Your client's niche
The value your client offers that niche
Features versus benefits
Marketing their products

8. Improving your client's finances - Part 1

What to do if you don’t have financial experience
Follow the money
Book-keeping/accounting practices
Financial forecasts
Sales
Outsourcing

9. Improving your client's finances - Part 2

Using the sales ledger to generate business
Getting control of accounts receivable
Financing expansion

10. Solving a client's production, operations or productivity problems

Evaluate how the entire business functions
Five common problem areas
Look for ways to make improvements

11. Developing an owner's leadership and delegation skills

Identification of skills available through associates and colleagues, temporary, part-time and administrative team members.
Six areas to ensure effective communication delegation of tasks.
How to accomplish more in less time through delegation.
Research about the best leaders.
How to effectively delegate different tasks to different types of team members.
Progress reporting and how to ensure delegated tasks remain on schedule and within budget.

12. Improving a client's staff recruitment, retention and development

Defining a job description
Ways to find qualified prospects
The interview process
The offer letter
How to retain qualified employees
Employee development
Building teamwork

13. Speciality consulting – How to help small businesses

Why many small retailers need a business consultant
Three types of retailing prospects you can help
How to get hands-on retailing experience quickly
Where to find advice and ideas from other experts
Questions to ask clients before you give advice

14. Marketing yourself

How to look for work
6 ways to look for clients
Getting experience
Your first meeting
Understanding your client’s needs

15. The advanced management consultant

Types of business
Your business plan
Alternative financial resources
More on finding clients
How to improve your own sales letter
How to keep clients happy
Deciding how much to charge
Letter of agreement
Getting paid - chasing your money