IT Consultant Course

IT Consultant Course Syllabus

1. Introduction

What makes a good IT consultant?

Advantages and disadvantages

What are your earning and lifestyle goals?

Factors that make people go freelance

Getting experience prior to becoming an IT contractor

2. Who hires IT consultants?

- home

- SMEs

- corporations

What services do they need?

- Build and repair, trouble shoot, viruses

- networking

- programming

- web design

- systems analysis

- IT training

- selling products (and product or software markups)

- selling software

Clients - Local vs. distance

Clients – their attitudes and culture. The decision making process. Getting to Yes.

3. How to set up an IT contracting business

How to set up a business, the forms of business (sole trader, partnership, limited company), IR35

Your home office; communications, phone, answerphone

4. How much to charge

What others charge, working out your income needs

5. Managing Money

How to manage the money, keeping the books, tax, staying out of trouble, getting paid, chasing money

6. Legal issues

Contracts, letters. What kind of contract. Retainers.

Managing risk - liability

Change management.

7. How to find clients, and market your services

Business Cards, Resume, PR, advertising (Google, local press, postcards, mail drops, blog, writing local articles, writing online articles), networking, word of mouth, online marketplaces, getting references)

8. The initial meeting

Understanding a client’s needs. Improving your sales skills. Selling a service, selling intangibles. Using NLP. How to project your personality. How to win clients over.

9. The process

Doing an audit.

Writing a proposal, setting a budget, planning a project, Status reporting, scheduling work.

Intellectual property

10. Managing your business

Customer Relationship Management: managing expectations, communicating well, assessing client satisfaction through informal feedback or questionnaire. Developing a lifelong relationship. Nurturing client relationships. Your quality of life vs income.

Improving your competence: continuing professional development.

Keeping the work coming in. Balancing conflicting client's needs.

Making decisions about the length of your working life. When and how will you retire? How many days' holidays per year? Managing your holidays. Who will cover? Getting a pension.

11. Growing the business, the advanced IT consultant

Outsourcing work, co-op working, hiring employees.

Moving to higher level work.

How to increase your income