Mediation Courses
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Become a mediator
Fees & Register
Course contents
What you'll learn
FAQs
Certification
Excerpt from the course
Why choose us?
Where can this course take me?
How to choose a mediation course
About us
Contact us
What our learners say
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Accredited Diploma in Mediation Course
The 10 Mediation Course Modules
1. Welcome
What do we mean by a win/win situation?
Benefits for families
Resolving conflict at work
Restorative Justice
Mediation in the community
Classroom Mediation
2.Skills of a Mediator
How to build relationships
Establishing rapport
Understanding body language
Positive spoken language
How to negotiate
3. The Mediation Process
How Mediation works
Developing a framework
Face to face mediation
Shuttle mediation
Joint mediation
4. Family Mediation
Keeping children central in negotiations
Speaking in age appropriate language
Access and financial arrangements
Giving children a voice
Case study
How to find work as a family mediator
5.Victim/Offender Mediation
How victims benefit
How offenders benefit
Effect on crime
Staying safe
Case study
How to find work as a victim/offender mediator
6.Community Mediation
Living in fear
Effects of conflict on neighbours
Resolving conflicts in the community
Working with other Professionals
Case study
Finding work as a community mediator
7. Workplace Mediation
Stress in the workplace
Effects of conflict on businesses
Effects of conflicts on staff
Resolving issues in the workplace
Case study
Finding work as a workplace mediator
8. Mediation in Education
Mediation in the classroom
Empowering children
Learning to negotiate
Reducing bullying
Case study
Finding work as a peer mediator
9. Finding work in mediation
Paid employment
Using mediation in your current work
Voluntary work
Self employment: your own mediation practice
10. Setting up your practice
A place to work
The mediator's equipment
Setting up your business on a small budget
Putting together a business plan
11. Promoting your service. Finding clients
Marketing your business
Your website
Networking
PR
Getting referrals from existing clients
Advertising
12. Finance
Keeping the books
Paying tax
Indemnity insurance
How to keep financial records in four easy steps
13. Post course activity
Your next steps
Into the future
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