Mediation Course

Accredited Diploma in Mediation Course

The 10 Mediation Course Modules

1. Welcome

  • What do we mean by a win/win situation?
  • Benefits for families
  • Resolving conflict at work
  • Restorative Justice
  • Mediation in the community
  • Classroom Mediation

2.Skills of a Mediator

  • How to build relationships
  • Establishing rapport
  • Understanding body language
  • Positive spoken language
  • How to negotiate

3. The Mediation Process

  • How Mediation works
  • Developing a framework
  • Face to face mediation
  • Shuttle mediation
  • Joint mediation

4. Family Mediation

  • Keeping children central in negotiations
  • Speaking in age appropriate language
  • Access and financial arrangements
  • Giving children a voice
  • Case study
  • How to find work as a family mediator

5.Victim/Offender Mediation

  • How victims benefit
  • How offenders benefit
  • Effect on crime
  • Staying safe
  • Case study
  • How to find work as a victim/offender mediator

6.Community Mediation

  • Living in fear
  • Effects of conflict on neighbours
  • Resolving conflicts in the community
  • Working with other Professionals
  • Case study
  • Finding work as a community mediator

7. Workplace Mediation

  • Stress in the workplace
  • Effects of conflict on businesses
  • Effects of conflicts on staff
  • Resolving issues in the workplace
  • Case study
  • Finding work as a workplace mediator

8. Mediation in Education

  • Mediation in the classroom
  • Empowering children
  • Learning to negotiate
  • Reducing bullying
  • Case study
  • Finding work as a peer mediator

9. Finding work in mediation

  • Paid employment
  • Using mediation in your current work
  • Voluntary work
  • Self employment: your own mediation practice

10. Setting up your practice

  • A place to work
  • The mediator's equipment
  • Setting up your business on a small budget
  • Putting together a business plan

11. Promoting your service. Finding clients

  • Marketing your business
  • Your website
  • Networking
  • PR
  • Getting referrals from existing clients
  • Advertising

12. Finance

  • Keeping the books
  • Paying tax
  • Indemnity insurance
  • How to keep financial records in four easy steps

13. Post course activity

  • Your next steps
  • Into the future